Legal information

Booking, payment & refund terms

This page explains how PRIME M44 services are provided, the booking cancellation and refund rules, and the service provider details.

1. Booking procedure and provision of accommodation

The guest selects the stay dates, number of guests, apartment category and rate in the Bnovo online booking module on the PRIME M44 website.
Before confirming the booking, the guest sees the total price and the conditions of the selected rate, including cancellation rules. Mandatory online payment inside the Bnovo module is not required.
After entering contact details and confirming the booking, the guest receives a confirmation using the contact information provided. The booking is considered completed after confirmation by the system.
Temporary accommodation is provided at PRIME M44, 44 Marata Street, St Petersburg.
Standard check-in is from 14:00 and check-out is by 12:00. Check-in is contactless. Check-in instructions are sent to the guest before arrival using the contact details supplied with the booking.
For booking and stay questions, the host is available by phone +7 921 989-06-55 and e-mail info@prime-otel.ru.

2. Payment

The accommodation price is determined by the selected dates, apartment category and rate and is displayed in Bnovo before the booking is confirmed. The booking is created without mandatory payment inside the module; after booking, the host sends the guest a personal payment link.

Payment via the personal link is processed by the connected payment partner. The guest sees the payment amount before confirming the transaction. Funds are charged only after the payment system confirms the operation.

3. Cancellation and refusal of accommodation

To cancel or change a booking, the guest provides the booking number by phone +7 921 989-06-55 or sends a message to info@prime-otel.ru.

If cancellation is notified before the day of arrival any accommodation payment made is refunded in full. In the event of late cancellation, late arrival or no-show, a charge may be retained for the apartment, but no more than the cost of one night.

If the selected rate offers more favourable cancellation terms for the guest, those terms apply. Where applicable law requires a full refund regardless of booking type, the refund will be made in full.

4. Refund procedure and timing

To request a refund, the guest contacts us by phone or e-mail and provides the booking number, full name and payment method.
Where a refund is due, the request is reviewed and the refund is initiated within 10 calendar days after receiving the request and the information needed to identify the payment.
Refunds are normally made using the same payment method used for the original payment. For card payments, the refund is sent to the card used for the transaction.
The actual time for funds to reach the account after a refund is initiated depends on the bank and payment system and may differ from the service provider's processing time.

5. Service provider details

Service provider: Individual Entrepreneur Boris Yakovlevich Kizhner
Registration detail: Tax ID 783800277350
Service address: 191040, 44 Marata Street, St Petersburg, Russia
Phone: +7 921 989-06-55
E-mail: info@prime-otel.ru
Website: https://prime-m44.ru/

Current rates and any special conditions of a specific rate are shown to the guest in Bnovo before the booking is confirmed.